【2FA】- How to Close 2FA

2-Factor Authentication (Google 2FA) provides the verification code used for protecting customer’s account and assets. The verification is mandatory during the withdrawal or selling process. Disabling 2FA will lead to failure of withdrawal or selling tokens. If the 2FA code cannot be displayed or lost, or verification fail, please follow the steps below:

Case 1: If the 2FA application still works

Step 1：Log in to DigiFinex (www.digifinex.com)

-> Open the "Balance"

Step 2: Click the "Security" in the left menu（Make sure you already open the 2FA）

Step 3: Disable Google 2FA

-> Click the blue slider to disable Google Authenticator.

-> Enter the 6-digit Google verification code and email verification code.

-> Click "Confirm" to disable 2FA successfully.

Step 4: Open your Google Authenticator app

-> Long press the DigiFinex account in Google Authenticator until the "Trash Bin" icon appears in the top-right corner.

-> Tap the "Trash Bin" icon to unlink the account.

Case 2: If you cannot get the 2FA code

(This situation always cause by lost your phone or delete the APP )

Step 1：Visit the following link to disable 2FA:

https://www.digifinex.com/zh-hk/n/clear2FA

Step 2: Enter your registered email or phone number along with your password, then click "Next."

Step 3: Verify Identity and Upload Hand-held Photo

-> You will receive an OTP via SMS or email.

-> Enter the OTP and click "Next."

-> Upload a photo that meets the following requirements:

Hold your ID Card/Passport/Driver License with one hand

Note: If you have completed KYC, make sure the document matches the one used during your real-name verification.

On a blank piece of paper, note with handwritten "Applying to deactivate 2FA", the application date, registered email or phone number, your signature. Then, hold the paper in your other hand.

Make sure the uploaded photos are clear and consistent.

Step 4: Submit the request and wait for approval

Once you have successfully submitted the request to deactivate Google 2FA, the review process will begin.
The process is expected to be completed within 24 hours, and you will be notified via your registered phone number or email. Thank you for your patience during the review.

Step 5: Unlink the account

-> Once the review is complete, please open the Google Authenticator app, long press on the DigiFinex account, and tap the trash icon in the top right corner to unlink the account.

-> Then you can re-bind it. Click here to know how to re-bind the 2FA

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