What to Do If Your Card Payment Fails

Reasons for Unsuccessful Consumption	Possible User Actions
Card is locked	Please unlock your card
Card is not activated	Please activate your card
Insufficient balance	Please check whether the balance in the card is sufficient, please top up
Consumption exceeds limit	Please check the spending limit, transaction limit, day limit, month limit
Card information is incorrect	Please refill the correct card number, date, security code, and order address.
Transaction authorization failed	Please initiate another payment request
Swipe payment suddenly failed (it was successful before)	It is caused by "the password-free payment reaches the upper limit": Contactless Payment is controlled by the European PSD Act, which requires: a single transaction cannot exceed 50 euros; it cannot exceed 5 consecutive transactions or the cumulative amount does not exceed 150 euros, otherwise the transaction will fail. Re-enter the PIN transaction (insert the bank card and enter the PIN code) to reset the number of PIN-free payments.
Others	Please contact customer service for assistance.