Announcement on DigiFinex Resumption of Full Service Suspension on December 18, 2022 (UTC)

Dear users,

On December 18th, 2022 (UTC), our systems experienced a hardware issue with our cloud service provider that led to an outage on our platform. As a result, our customers were unable to use our website and APP for several hours. We understand this can cause anxiety for customers who own funds. We take reliability very seriously and sincerely apologize for any inconvenience and disruption. Please see details on this incident below our teams are actively responding to your inquiries in real-time.

1. Safety of customer funds

Let's first address the elephant in the room. Your funds are completely safe. Deposits, withdrawals along with trading are coming back online.

If you are unable to cancel your order due to connection issues and it leads to a potential loss, we request that you please contact 7*24h online customer service and send us the details so our team can quickly evaluate and, where necessary, DigiFinex will take responsibility and cover the losses caused by the service interruption.

2. How are we ensuring this does not happen again?
This service suspension was caused by our dependence on a single cloud service provider. Our engineering teams are implementing a multicloud deployment strategy to ensure our core services can be deployed on multiple clouds so this does not happen again. Once implemented, any issue at any single cloud service provider will no longer affect DigiFinex's core services, thus ensuring service stability in the long run. Further details regarding the multicloud deployment plan will be announced through the DigiFinex official channels.

Thank you for your support!

DigiFinex Team
December 19th, 2022

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DigiFinex (digifinex.com)DIGIFINEX LIMITED reserves all rights of this event, including but not limited to adjustment, explanation, and termination at any time.