1、What is Fiat Currency？
Fiat Curreny Trade ，a.k.a. the OTC(Over-the-Counter) trade.
Is a service provided by DigiFinex Bussinesses for users selling or buying digital assets such as USDT, BTC, or ETH directly with Fiat Money (e.g. CNY or USD).
1) The over-the-counter(OTC) trading currency has not been credited. If the buying transaction is completed and no currency is seen in the spot account assets, that should be caused by you have not transferred the over-the-counter(OTC) trading assets to the spot trading account.
2) If the currency still can not credited, you can contact the merchant to deposit the currency.
3) If you can not contact the Merchant, Please open the "OTC"-> Order Management-> Find your completed Order-> Then Click "Appeal", input your question to let DigiFinex Customer Service Involved in arbitration.
Q. What should I do if the currency is not credit, after I already transferred to the Spot Account?
A: This problem caused by transfer delay, please contact Digifinex customer service to deal it.
Q. Can I buy or sell Crypto through OTC (OTC) without do ID verification(KYC) ?
A: No,it can't, the user must complete the ID Verification(KYC) when buying / selling Cryptos, and they also need to add the payment method.
Q. Can I buy or sell Crypto through OTC (Over-the-Counter Trading) without two-factor authentication(2FA)?
A: Users do not need to open the two-factor authentication(2FA) to buy cryptos, but if they want to sell the crypto, it must be open at before
How to ask for help：
Tips, beware of false customer service:
1). Do not provide account password, SMS, Google verification code, WeChat and bank card password to anyone including DigiFinex Exchange Customer Service
2). Please look for the official website: Digifinex.vip & DigiFinex.com
3). Don't click on the unofficial link, beware of computer poisoning information leaks.
4). The DigiFinex exchange staff will not ask you to transfer the payment.
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